Terms And Conditions
➜ Ownership
SEB ELECTRONICS maintains the sebelectronics.digitztech.in Website (“Site”) which is a Dubai based Establishment Company. Our registered office is also in Dubai, UAE. All our contact information can be found on the “Contact Us” page of this website.
➜ Website Content
Whilst we endeavour to keep it up-to-date and as accurate as possible, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Pictures of the products provided on this website are for illustrative purposes only & might vary slightly with the actual product.
➜ Pricing
Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change the price anytime. If the price is corrected due to exceptional circumstances, customers will be informed accordingly either to proceed with placing the order.
➜ Placing Order And Payment Options
There are three modes of payment:-
Credit or Debit Card Online
Cash on Delivery
Cheque Deposit or Bank Transfer to Emirates NBD Bank PJSC (Goods will only be delivered/released once our account gets credited)
Customers are free to use any modes of payment to place an order. We use secure payment facilities for online credit card purchases. We will communicate you through e-mail or contact number provided. In the unlikely event if the products are no longer available, EOL (End of Life) products, or that we have made a pricing mistake, we will advise you of this and you will have the option to amend/cancel the order. By placing an order with us, you agree to and accept our terms & conditions. Only GCC issued Visa or Master – Debit and Credit card in AED will be accepted for payment. Cardholder must retain a copy of transaction records and Merchant policies and rules.
➜ Shipping And Delivery
We have multiple convenient delivery options: –
Our own delivery guys
Third party courier partners
Store pick-up
UAE Deliveries
Once your order has been placed, we put our best effort to get it delivered within 24-48 working hours and delivery charges on all orders above AED 1,000/- across UAE is for FREE. Delivery charges of 27/- is charged on order below AED 1,000/-. We always endeavour to deliver on time but sometimes delays are unavoidable and we will notify you of the same beforehand. All deliveries are subject to stock availability.
➜ International Deliveries
For international deliveries, customs duties and taxes may apply. Delivery times vary due to customs clearance and local postal services. While we strive for timely delivery, unforeseen delays may occur.
➜ Shipping Address Details
While placing the order, customers are advised to put accurate address details to ensure on time delivery. It is recommended that you are present to accept delivery of your order. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery might also be delayed and this will be notified to you beforehand. Customers will be asked to sign while receiving order. Once delivered and signed for, no claim of damaged goods will be accepted. Government approved & issued Photo identification may be needed in some cases to accurately verify the receiver.
➜ Warranty
By default all products come with a 12 month manufacturing warranty from date of purchase, unless stipulated otherwise in the product information, or in the Terms and Conditions mentioned below. Warranty should be directly claimed with brand/dealer, the decision to honor warranty is solely at their discretion & final, we are merely a facilitator. NO WARRANTY for Non-UAE specs products. If the product is found to be Dead on Arrival (DOA) within a day or 2 after receiving delivery then we can arrange for a replacement subject to receiving replacement from brand/dealer.
➜ Order Cancellations
Order Placed
If you wish to cancel an order, please contact us immediately. However, a brief explanation will help us to improve our service we offer to customers in the future.
➜ Order Processed
If the order has already been processed, we will make a reasonable effort to cancel the order and assist you in choosing the correct product.
➜ Order Dispatched
If the order has already been dispatched, you can still cancel the order however a charge of 15% to 20% of the product value may be levied as a processing fees.
➜ Order Delivered
If the order has already been delivered, cancellation is possible subject to the condition of the product/s. If the product is in pristine condition with sealed packaging and all accessories intact, then we can cancel the order. If you cancel, you must return the goods within 2 days of cancellation, complete with the original packaging to us, at your own expense.
➜ Returning Cancelled Order
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us which resulted in damage or deterioration, we will charge you for the Re-Stocking Fees depending on the conditions & we may deny return also after inspecting product condition solely at management’s decision.
➜ Refund
Refunds will be done only through the Original Mode of Payment. As a standard process, refund will be credited back to same mode of payment used while ordering after deducting any expenses incurred related to this return order, re-stocking fees, delivery charges (if any). If any orders are cancelled and have been paid for using a credit card, then the refund process may take up to 30 days (subject to the bank’s policy).
➜ Privacy
Provision Of Official Documents
In an effort to increase the safety of our shoppers, and in line with our banks security requirement, we may from time to time ask for a copy of a valid id and the front side of your credit card (only if deemed necessary). This may be at the time of delivery, or at the time of order processing. We accept the following as a form of valid ID:-
➜ Emirates ID
UAE driver’s license
Passport copy along with UAE Visa Page
Failure to provide such documents upon request may lead to cancellation of the order and payment of the related charges. All information is collected lawfully and in accordance with prevailing Data Protection Laws. All credit/debit cards details or information will NOT be stored, sold, shared, rented or leased to any third parties. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. User is responsible for maintaining the confidentiality of his/her account.
➜ Security
On order processing pages we use a RapidSSL 256 bit security certificate. All information is encrypted. Credit Card details are not stored on the server or our company database at any time. Any sensitive information transferred is through a secure SSL connection (HTTPS) as mentioned. We will take all reasonable precautions to keep the details of your order and payment secure, but in uncertain case we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.
➜ Site Uptime
We take all reasonable steps to ensure that this Website is available 24 x 7 year around. However, websites do sometimes encounter downtime due to server/other technical issues. Therefore we will not be liable if this website is unavailable at any time.
➜ Other Websites Link
There are from time to time links on our website to third party websites. Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
➜ Law And Jurisdiction
This Legal Notice shall be governed by and construed in accordance with U.A.E. law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of Dubai (UAE)
➜ Notification Of Change
We reserve the right to change these terms and conditions from time to time and any such changes may be reflected on our website.